Return & Refund Policy
At Ruqam, your satisfaction is our top priority. We want you to love your purchase — but if for any reason you’re not completely satisfied, we’re here to help.
30-Day Money Back Guarantee
We offer a 30-day money back guarantee on all purchases.
If you’re not satisfied with your product within 30 days of receiving it, you may request a full refund.
To be eligible for a return:
- The item must be in its original packaging.
- You’ll need to provide proof of purchase (e.g., order confirmation or receipt).
Refund Process
Once your returned item is received and inspected by our team, we will notify you by email.
If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment.
Please allow a few business days for the refund to appear in your account, depending on your bank or payment provider.
Faulty or Damaged Products
If your product arrives faulty, damaged, or defective, we will gladly send you a replacement free of charge.
Please contact us within 7 days of receiving your order and provide:
- A brief description of the issue
- Clear photos or videos showing the defect
How to Request a Return or Refund
To initiate a return or report a faulty item, please email us at:
📧 ruqampk@gmail.com
Include your:
- Full name
- Order number
- Reason for return (or description of the issue)
A member of our support team will get back to you as soon as possible with further instructions and the return address.
Return Address
Our support team will provide the correct return address once your return has been approved.